Description : Customer Care Representative - Remote. Company : null. Location :
CRS I Claims - CQ10AN
We’re determined to make a difference and are proud to be an insurance company that goes well beyond coverages and policies. Working here means having every opportunity to achieve your goals – and to help others accomplish theirs, too. Join our team as we help shape the future.
Are you looking for a career where you can apply your talents to meaningful work? Have you considered a career in the insurance industry? Would you like to work for a company whose core mission is to help individuals and businesses succeed?
Well then you have found the right fit!
As a Customer Care Representative on the Group Benefits team, your primary role is to provide excellent customer service by answering customer questions about disability and leave management claims. In this role, you’ll help our customers rebuild their lives and get back to work as soon as reasonably possible after an unexpected event happens. The Hartford will provide you with 8 weeks of paid training, as well as ongoing coaching and development to ensure your success.
This is an entry level position in our dynamic claims contact center and provides excellent career pathways into our claims organization. With a detailed road map for learning opportunities and managers who are trained to coach and guide toward career development, you will be equipped with the right tools to build a long-lasting and evolving professional career.
- Location: This role will have a 100% Remote Work arrangement. However to broaden career growth, collaboration, and cross-functional interaction to network with colleagues and leadership you must reside within a commutable distance to our Lake Mary, FL office.
- Start Date: Monday, June 3rd, 2024
- Training Schedule: Monday - Friday, 10:00 AM - 6:30 PM EST for the first 8 weeks of employment. Time off during training is not accommodated
- Post training schedule: Monday - Friday, 11:30 AM - 8:00 PM EST, year-round
- Initiate claims according to claims best practices, as assigned and provide exceptional customer service
- Utilize multiple computer applications to accurately document claim information
- Be provided with 8 weeks of paid training as well as ongoing coaching and development to ensure your success
QUALIFICATIONS:
- A demonstrated background in customer service, insurance, retail, restaurant or a related field
- Excellent communication skills with strong ability to empathize with customers
- Strong attention to detail
- Experience working in a Windows-based computer environment
- The ability to work in a collaborative environment
- High School Diploma or equivalent required, bachelor’s degree a plus
- For full-time, occasional, part-time, or remote positions: (1) high speed broadband internet service (we do not support DSL, wireless, Wi-Fi, Hotspots, Fiber without a modem and Satellite). (2) Internet provider supplied modem/router/gateway must be hardwired to The Hartford issued computer with an ethernet cable (no Wi-Fi) (3) minimum 10 upload/100 download speeds are required. To confirm whether your Internet system has sufficient speeds, please visit http://www.speedtest.net from your personal computer and provide speed test results
